SHIPPING & RETURNS POLICY
Shipping & Return Policy
Effective Date: 20 June 2023
Thank you for shopping at Nix's Bits & Bobs. We want to ensure that your shopping experience with us is pleasant and hassle-free. This Shipping & Return Policy outlines important information regarding the shipping of your order and our return process. By making a purchase on our website, you agree to the terms and conditions outlined below.
Shipping:
1. Order Processing:
- We strive to process and ship your order as quickly as possible. Please allow 1-3 business days for order processing, excluding weekends and holidays.
- Once your order has been shipped, you will receive a confirmation email with tracking information.
2. Shipping Methods and Timeframes:
- We offer various shipping methods for domestic and international orders. The available options will be displayed during the checkout process.
- Domestic orders typically arrive within 3-7 business days, while international orders may take longer depending on the destination and customs clearance.
3. Shipping Costs:
- Shipping costs are calculated based on the total weight of your order and the shipping method selected. The applicable shipping charges will be displayed during the checkout process.
4. Customs and Duties:
- For international orders, please note that any additional customs fees, taxes, or duties imposed by your country's customs authorities are the responsibility of the recipient.
Returns:
1. Eligibility:
- We accept returns of unused and undamaged items within 14 days of the delivery date.
- To be eligible for a return, the item must be in its original condition, with all tags and packaging intact.
2. Return Process:
- To initiate a return, please contact our customer support team within the specified timeframe. We will provide you with a return authorization and further instructions.
- Please ensure that the item is securely packaged to prevent any damage during transit. We recommend using a tracked shipping method for return shipments.
3. Refunds:
- Once we receive and inspect the returned item, we will process your refund within 7 business days. The refund will be issued to the original payment method used for the purchase.
- Please note that shipping charges are non-refundable, and any return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.
4. Exchanges:
- At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
Contact Us:
If you have any questions or concerns regarding our Shipping & Return Policy, please contact our customer support team:
Nix's Bits & Bobs
Email: info@nixsbitsandbobs.com
Phone: +971 58 695 4688
Please note that this policy applies to online purchases made directly through our website. For purchases made through third-party platforms, please refer to their respective policies.
We reserve the right to update or modify this Shipping & Return Policy at any time. Any changes will be effective upon posting the revised policy on our website.
Thank you for choosing Nix's Bits & Bobs. We appreciate your support and look forward to serving you again soon.
Last Updated: 20 June 2023